How to Call FedEx Tracking Number Lookup Service If a shipment includes many individual pieces, FedEx assigns each parcel a tracking number, but makes one of those the “master tracking number.” You can use that number to track all associated pieces of the shipment. These packages still have tracking numbers, but the shipper has the option to rename them in a way that they find more useful.įedEx InSight is a tool for FedEx customers that allows you to track your shipments from a centralized portal, rather than looking up parcels one by one by tracking number. You can track the status of FedEx shipments using your account number and references that you assign to shipments yourself. Can you Track a FedEx Package Without a Tracking Number? FedEx Freight shipment information remains available for two years after delivery.įedEx does recycle tracking numbers, so if you want to download shipment data linked to a given tracking number, make sure to do it within that window. How Long is a FedEx Tracking Number Good for?įedEx keeps tracking information available for 90 days after delivery for FedEx Express, Express Freight, Ground and Custom Critical shipments. This is why it’s essential that every shipper creates a process for reviewing your invoices regularly: So you can collect refunds every time. To receive credit from FedEx, shippers must file requests for refunds within 15 calendar days (not business days) of the date on their invoice. Read FedEx’s refund policy in detail and note blackout dates and exceptions. If FedEx delivers a package late - even just by a few minutes - your contract most likely says you are entitled to a refund. It’s rare enough that you may not have experienced it as an e-commerce customer, but common enough that you’ll almost certainly experience it as a shipper. FedEx Tracking Help What if FedEx is Late?Ī small percentage of packages arrive late, no matter what. But if you’re notified of a delay or a change you don’t understand, it’s important to know what your options are. If a shipment is delayed, the shipper will get a notification and can contact their customer if necessary.īoth basic tracking and InSight are free, so there’s no reason not to experiment with them. Additionally, InSight alerts shippers “of critical events that affect your shipments,” the company says. InSight includes downloadable data about shipment status and shipment content, which can be helpful for future planning. The company also offers InSight, which allows higher-volume shippers to monitor the tracking details of inbound and outbound shipments without tracking numbers. FedEx provides updated estimated delivery times throughout the process.įedEx offers a mobile app option for tracking on the go. Government shippers can use their Transportation Control Number. Large shippers can track shipments by purchase order numbers or reference numbers. The shipper can use the tracking number to find out exactly where the parcel has been and how long it was there. (If you’re using SmartPost, the FedEx-USPS joint service, you’ll see its arrival at the post office too.) After delivery, FedEx will upload an image of the recipient’s signature, a copy of the FedEx Freight Bill of Lading, or another document proving delivery. The parcel is scanned each time it arrives and leaves a FedEx facility. Each parcel is assigned a unique tracking number and barcode. What is FedEx Tracking and How Does it Work?įedEx tracking looks very similar to tracking offerings from its competitors. But at other times, it should alert shippers to potential late deliveries and other situations they should communicate to their customers. But instead of the information they’re used to, they see a note about a “shipping exception.”Ī variety of things that happen during shipping can trigger these “exceptions.” Sometimes it’s simply a mistake. In these cases, a shipper or customer uses their tracking number to try to check the status of a package. They can even get a notification when the package is on its way to the customer’s door.īut sometimes FedEx tracking doesn’t work as well as it’s supposed to. Shippers and customers alike can use a tracking number to watch packages travel from one fulfillment center to the next. The vast majority of those packages - some 98 percent in 2017, even during peak season - arrive on time. FedEx offers the opportunity for shippers to track just about every package as it moves across the globe.
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